An application for utilities must be completed, this includes providing a copy of your driver license and closing disclosure statement on your home purchase. Please bring the completed application into City Hall along with your deposit to finish your account signup.
When you move out of the city, you will be required to complete a Disconnect Form (PDF). The form must be returned to Utility Billing before the utility account can be closed. Be prepared to report what day you will be leaving and provide a forwarding address.
It is the account holder’s responsibility to cancel utility services with Syracuse City. Please do not wait for a new owner to move-in and sign-up for services to terminate an old account. Balances less than $5 are not refunded.