Public Works Service Requests
Public Works is dedicated to contributing to a safe environment for the community by providing fast and courteous service. Public Works handles all matters regarding water, stormwater, sewer, land drains, streets, street signs, and streetlamps, as well as pothole and sidewalk repairs. For any concerns related to these matters, the first contact made must be to our Public Works department at 801-825-7235. Although social media is a great tool for mass communication, the most effective response for a Public Works-related concern will come after we receive a phone call or an online fix-it request through our website or the Syracuse City app. Both methods are available 24 hours a day. For Public Works-related emergencies that occur after hours, phone calls can be made to our emergency hotline at 801-643-5775.
When water flows across our lawns, driveways, and roads (such as from rain or melting snow), it picks up fertilizers, pet waste, engine oil, and more. This is called stormwater runoff, and the pollutants it carries are transported straight to our streams, rivers, and lakes and are not filtered or treated. The storm drain system flows directly to our local waterways. Even soil can be considered a pollutant when excess sediment washes into the storm drain and clouds up our waterways because when the dirt settles, it can clog pipes and cause a flood. Note: This is different from the sanitary sewer system your house is connected to, where wastewater is sent to a treatment plant and treated before it returns to our waterways.
Stormwater runoff is a major cause of water pollution in our nation’s waterways and one that is extremely difficult to regulate. We all contribute to pollutants in runoff, and we can all help protect our water quality. Let us all do our part and keep pollutants out of the storm drains.